Ron van Kesteren Archieven

Ron van Kesteren

De Letselschade Raad en de Stichting toetsing verzekeraars (Stv) hebben een overeenkomst van opdracht getekend. Dit betekent dat Stv nu ook audits kan uitvoeren voor organisaties die het Nationaal Keurmerk Letselschade…

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Stv: ‘Klachtbehandeling keurmerkhouders wordt beter’

Klachtbehandelaars zijn cruciaal voor een goede klachtbehandeling. Vooral op de kwaliteit van de klachtbehandelaars scoren de keurmerkhouders goed, concludeert de Stichting toetsing verzekeraars (Stv) uit onderzoek. Klachtbehandelaars zijn bij nagenoeg alle…

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‘Helft verzekeraars is niet klantgericht’

Slechts de helft van de keurmerkhouders die inboedel- of reisverzekeringen aanbieden, geeft duidelijke en goed vindbare informatie over afschrijvingslijsten. Dat is niet klantgericht, zeker omdat er grote verschillen zijn in de…

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‘Achmea heeft gelijk met uitleg Norm 8 KKV’

Ron van Kesteren (foto), directeur van de Stichting toetsing verzekeraars, geeft Achmea gelijk in een conflict dat de verzekeraar heeft met expertisekantoor Schadecoach over de toepassing van Norm 8 van het…

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